Senior Technical Consultant (Managed Services)

  • Job Reference: 00000052-1
  • Date Posted: 27 August 2018
  • Recruiter: makepositive careers
  • Location: Gurgaon
  • Salary: On Application
  • Sector: Developers
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Sonia Middha
  • Email:

Job Description


The role of a Senior Technical Consultant (Managed Services) is to work alongside your peers as a technical resource to ensure the technical delivery of any project or assignment you may work on. The Technical Consultant (Managed Services) is responsible for technical development using a best practice agile methodology.

In addition, the Senior Technical Consultant (Managed Services) supports the Managed Services Lead and liaises closely with other managers and teams, both internal and external.


  • Understanding business requirements and translating these into technical solutions on the platform
  • Designing and creating the underlying data structure and data flows to support the application build including: custom objects, fields, workflow rules, approval processes, security settings – roles, profiles, sharing and user management, reports and dashboards
  • Building web and mobile interfaces on the platform using Visualforce, Apex and other available tools
  • Provide on-going technical support of existing Developments, both reactively and proactively
  • Liaising directly with internal and external business users and providing technical support on the applications through the life-cycle of the project
  • Having a good level of technical experience and interpersonal skills to be able to work effectively with commercial staff, technical strategy and architecture staff, and third party developers as well as makepositive peers
  • Keeping up-to-date with the latest plans, developments and changes in the platform. This includes, but is not limited to ensuring you remain certified
  • Always complying with makepositive’s standard ‘Ways of Working’ for a Technical Consultant (Managed Services) resource and adhering to makepositive’s Technical ‘Ways of Working’ at all times
  • Engage in daily communication with stakeholders (primarily on the phone). Investigating, analysing, impact assessing, and resolving assigned cases including but not limited to defects and Change Requests (CRs).
  • Triage (i.e. calling the client and other relevant stakeholders to discuss and resolve issues without causing any delays) issues with makepositive peers, Customers and Third Parties Undertaking rigorous testing of all work and follow company procedures for configuration management and release management of development code (including the production of operational handbooks and release notes where appropriate)
  • Updating cases and documenting the fixes for every case resolved or pending resolution in a timely manner
  • Engaging in knowledge transfer activities with Customers and Project Delivery resources alike including but not limited to production of requisite documentation (e.g. Service Manuals, Process Maps, etc.)
  • Participating in, and delivering customer service training including but not limited to: End-user training, and on-boarding new team members
  • Support the Managed Services Lead in terms of any gathering and presenting any financial or operational knowledge/data required to be disseminated to the Services Director and/or leadership team.
  • Identify any issues or risks relevant to your role or cases that you are working on and communicate these to the Managed Services Lead and other relevant parties at the earliest opportunity with suggested solutions or mitigating actions.
  • Communicate and collaborate with the other members of both your team and also the wider Services community wherever possible to ensure that Managed Services works as a unified team
  • At all times working in a manner that champions the organizational values and identifying opportunities to add value to solution delivery whenever possible.

KEY CAPABILITIES: Required Capabilities

  • Customer engagements and stakeholder management, requirements gathering and analysis, eliciting information from clients and others to come up with a solution
  • Leadership and ownership capability to manage and own the end-to-end process for resolving issues and undertaking deployments
  • Be a customer service champion to enable efficient and effective communications with both internal and external clients
  • Degree educated in a relevant technical discipline
  • Salesforce Certified Developers (401)
  • ITIL v3 Foundation Certification
  • Experience in Agile Delivery Methodology IN ADDITION to standard software development lifecycle Excellent Understanding of Object-Oriented Programming concepts
  • Hands on expertise developing applications on Platform
  • Strong Visualforce and Apex code knowledge
  • Solid programming abilities in one or more of the following languages: Java, C#, Ruby, .NET and JavaScript
  • Previous experience of using one or more modern, object-oriented programming language such as Java or C#
  • Experience of Web Service-enabled applications (SOAP and RESTful)
  • Experience using Eclipse and SFDC data migration tools
  • Excellent knowledge of Salesforce APIs and hands-on experience integration with ERP applications, Google apps, building Reporting dashboards;
  • Expertise in data modelling and user interface development principles
  • Excellent Knowledge of one or more Source Control tools like git, subversion, etc is must.
  • Experience reviewing and documenting code
  • Willing to travel and spend long periods of time on client site
  • Strong problem-solving skills, should be able to research and understand undocumented setups and applications
  • Demonstrated experience of unit, integration and end-to-end system testing and performance tuning of application & documenting the same
  • Willing to work effectively in a team environment
  • Excellent communications and interpersonal skills
  • Able to understand customer requirements and take action reactively and proactively
  • Desired Capabilities
  •  Salesforce Certified Administrator (201)
  • Salesforce Certified Consultants (Servic &/or Sales)
  • Salesforce Certified Advanced Developers (501)
  • Expertise in automated testing for design features utilizing Java, Apex, and salesforce API
  • Experience of migration from other data sources such as Siebel, SAP, Microsoft Dynamics CRM applications
  • Good understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
  • Web application development experience and knowledge of browser compatibility issues